What is the role of an ombudsman in long-term care facilities?

The role of an ombudsman in long-term care facilities is primarily to advocate for residents. Ombudsmen serve as a resource for individuals living in nursing homes and assisted living facilities, addressing their concerns and ensuring their rights are upheld. They work to resolve conflicts between residents and facility staff, provide information about the services available to residents, and help navigate the complexities of the long-term care system.

By focusing on advocacy, ombudsmen can help improve the quality of care and life for residents, ensuring that their voices are heard and their needs are met. This advocacy can encompass a wide range of issues, from basic care and living conditions to more complex legal rights and protections.